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Student Services and Resources

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Academic Services

Interim Dean: Elliot Vittes, PhD

Millican Hall 218, (407) 823-2691
Web Address: http://www.academicservices.ucf.edu/

This office is responsible for administering state of Florida and university academic policies pertaining to academic record changes, curriculum file management, the degree audit program, and university-wide undergraduate academic policies and graduation requirements. The primary goal of the office is to apply these policies fairly, promptly and evenly according to established guidelines, as well as to provide a prompt response to requests from students, faculty, and staff and to maintain accurate and effective computer records for advisement and graduation certification.

Campus Faiths and Ministries

Director: Brad Crawford

Student Union, 3rd Floor, (407) 823-5336
Web Address: http://www.ucfministries.com/

The Campus Faiths and Ministries is a network of faith-based organizations dedicated to meeting the personal, religious and social needs of university students, faculty and staff. Each organization seeks to enrich lives by providing opportunities for growth through fellowship, educational programs, worship services, recreation, entertainment and the development of one's faith.

Career Services

Director: Lynn Hansen

Bldg. 7F, Room 185; (407) 823-2361
Web Address: http://www.career.ucf.edu/

Career Services offers a comprehensive range of services to help UCF students of any major reach their academic and career goals with a talented staff of career specialists. These comprehensive services are designed to help First Year through Graduate students with all phases of career development:

  • Major and Career Choices
  • Academic and Career Information
  • Resumes and Cover Letters
  • Interviewing Skills
  • Job Search Strategies
  • Employment Assistance (Career Fairs, On-Campus Recruiting, Job Postings and Resume Referrals)
  • Graduate School Information

These programs and services are available through walk-in assistance, scheduled appointments, workshops, and major events.

Computer Services and Telecommunications

Chief Technology Officer: Robert Yanckello

CSB 305, (407) 823-2711
Web Address: http://cst.ucf.edu/

Computer Services and Telecommunications provides central support services for instruction and research computing, administrative data processing, telecommunications networks, e-mail, telephone, information technology training, user help, and microcomputer technology to support the academic research and business activities of the university.

Central instruction and research computing is provided primarily by computers located on the main campus as follows: Novell LAN fileservers, Sun Enterprise servers, and other Internet and campus facilities. Public access PC labs are located in Computer Center II (CCII), Classroom Building I (CL1-101), Education (EDU), and the Business Building (BA). UNIX workstations are available in Computer Center II (CCII). Macintosh labs are available in CCII and EDU. Public access labs are available to faculty and students. Most labs are open seven days a week with extended hours. The CyberKnight Center is available in CCII to assist students with computer and Internet needs.

Web services are available at https://my.ucf.edu for registration, grades, and financial aid information. Campus information kiosks are available in several campus buildings for frequently asked questions and individual student record information. Additional information is available on the UCF website www.ucf.edu. Access to Internet and campus information servers is available to our students through Knights E-mail accounts provided to all newly enrolled students.

The university also operates a full-service computer store in the Student Union, which provides the UCF community a source for quality computer products and services at competitive prices. The store is an authorized campus re-seller for Dell, Apple, Microsoft, and many other products. Maintenance and training support are also available from the store.

Counseling Center

Director: Stacey Pearson

Bldg 27, (407) 823-2811
Web Address: http://www.counseling.sdes.ucf.edu/

The University of Central Florida Counseling Center is the only campus agency designated to provide comprehensive psychological services to enrolled students. The center is composed of a professional staff of licensed (or licensed eligible) psychologists and mental health counselors, and graduate interns who provide both a confidential atmosphere and a safe environment in which students may explore and resolve issues of concern. The center maintains and assures confidentiality as provided by law. The center also provides advanced training and supervision for graduate students in counseling. The center is open Monday through Friday and operates on an appointment basis. The following counseling services are offered: crisis intervention, personal counseling, career counseling, couples/conjoint counseling, and group counseling. For additional information, visit the website at www.counseling.sdes.ucf.edu.

Course Development and Web Services

Director: Barbara Truman

LR 107, (407) 823-3718
Web Address: http://cdws.ucf.edu/

Course Development and Web Services (CDWS) is the responsible for web-related services including online courses, www.ucf.edu, WebCT support, and associated professional development, multimedia production, and standards development.

CDWS produces instruction, images, video, interactive courseware, programming, databases, software applications, CD-ROMs, and other digital media applications. Students known as TechrangersSM are recruited, trained, and certified each semester from a variety of academic programs to work with faculty, departments, and students to create collaborative digital media projects.

Applications created by CDWS include:

Special events are held regularly to promote campus-wide participation and web-related research and development.

Creative School for Children

Director: Rhonda Moore

CSC, (407) 823-2726
Web Address: http://www.csc.sdes.ucf.edu/

The Creative School for Children (Educational Research Center for Child Development) provides an educational program, including kindergarten-first grade, for children two through five years old. The daily program is planned and conducted by degreed teachers offering a wide variety of experiences in art, music, language, motor skills, science, math, social studies, perceptual development, socialization, and self-discovery. Planned and spontaneous field trips and special family programs are a part of the yearly schedule. Experiences in observation and training in academic areas are also made available to university students. Opportunities for educational research are available to university faculty and graduate students. The school enrolls children of university students, faculty, and staff. Accredited by the NAEYC Academy for Early Childhood program Accreditation.

Dispute Resolution Services

Coordinator: Patty Farris

FC 142, (407) 823-3477
Web Address: http://www.drs.sdes.ucf.edu/

Dispute Resolution Services serves the university community by offering training and services directed at resolving interpersonal disputes while promoting individual responsibility. Facilitation of communication between parties promotes understanding, settlement, and reconciliation. Through mediation services, one on one coaching, and various educational programs, the DRS office enhances the mission of the university by promoting individual responsibility and personal development.

Experiential Learning

Director: Sheri Dressler, PhD

Ferrell Commons, RM 203, (407) 823-2667
Web Address: http://www.explearning.ucf.edu/

The Office of Experiential Learning, in Undergraduate Studies, promotes and instructs applied learning courses for students, supports quality experiential learning course development among faculty, and assists employers to meet their workforce development needs. Each year, over 20,000 UCF students participate in experiential learning courses including Cooperative Education (Co-op), internships, and Service-Learning.

Housing and Residence Life

Director: Christi Hartzler

HAB 101, (407) 823-4663
Web Address: http://www.housing.ucf.edu/

Regularly enrolled single students paying registration fees for a minimum of nine semester hours may apply for on-campus University-owned residence, consisting of residence halls and apartment-style units. Priority in the residence halls is given to incoming freshmen who occupy approximately 72 percent of the university's housing capacity, and current residents, who occupy most of the university's remaining spaces. Upper-level single students are given priority for assignment to the university's on-campus apartment-style residential facilities on a space-available basis. There is no on-campus married students or family housing.

International Services Center

Director: Nataly Chandia

CMMS (MMC Building 81), (407) 823-2337
Web Address: http://www.intl.ucf.edu/

The mission of the International Services Center is to serve as a source of information, advocacy, and support to prospective, new, and current international students and scholars at the University of Central Florida. ISC provides students and scholars with immigration advising and assistance in adjusting to new academic and cultural environments. 

The International Admissions Team (IAT) assists international applicants who are coming from abroad or transferring from other U.S. institutions.

  • Process and collect immigration related documents
  • Issue form I-20 for admitted students
  • Guidance on F-1 visa application process
  • Facilitate new student immigration orientation sessions

Immigration Advisers provide immigration guidance to current international students, researchers, and scholars at UCF. 

  • Ensure maintenance of immigration status
  • Travel authorization and re-entry advice
  • Employment guidance (on campus, CPT, OPT)
  • Program extension and reduced course loads
  • Assist departments in bringing visiting scholars to UCF

The Employment and Taxation handles employment and taxation related issues for foreign national employees.

  • Process payroll sign-in for new employees
  • Employment Eligibility Expiration (I-9) updates
  • Visa Verification for Student Financial Aid
  • Assist with processing of H1B petitions

Cultural Programming strives to ensure that every international student has a positive, memorable experience at UCF.

  • Welcome Week for new students
  • Celebration of International Education Week
  • Educational workshops (Resume Building, Interviewing Techniques, Immigration, etc.)
  • Culture nights (food, music, and traditions of specific cultures)

The international recruitment team works to increase and diversify the international student population at UCF.

  • Attending Education Fairs abroad
  • Maintaining International Alumni Network
  • Working with faculty and staff on joint recruitment efforts
  • Visiting Community Colleges

Intramural Sports

Assistant Director: Gary Cahen

Recreation and Wellness Center 204, (407) 823-2408
Web Address: http://www.rec.ucf.edu/im/

The UCF Intramural Sports program offers the opportunity to participate in more than 50 action-filled team, dual, and individual sports including perennial favorites flag football, basketball, soccer, and floor hockey. Several divisions of competition are offered to accommodate various skill levels.

A unique aspect of the UCF program is referee development in which you will be trained to officiate at sports events, earn money on campus, and get an opportunity to work in the Orlando community. Get involved and remember to take a little time each day to play.

Multicultural Academic and Support Services (MASS)

Director: Wayne Jackson

HPH 102, (407) 823-2716
Web Address: http://www.mass.sdes.ucf.edu/

The Office of Multicultural Academic and Support Services (MASS) provides comprehensive academic support, cultural enrichment, consultation, and referral services that promote the recruitment, admission, retention, and graduation of African American, Hispanic American, Asian American and Native American students. MASS offers personalized advising and support, monitors academic progress, sponsors a six week summer program, called Seizing Opportunities for Achievement and Retention (SOAR), and designs and coordinates cultural and social activities to assist multicultural students in realizing their academic, career and personal goals. MASS serves as the focal point of operations in addressing the specific needs, issues and concerns that confront multicultural students at UCF.

Off-Campus Student Services (Student-Neighbor Relations)

Assistant Vice President and Director: Jimmy Watson, PhD

HAB 105, (407) 823-6505
Web Address: http://offcampus.housing.ucf.edu/

Off-Campus Student Services (OCSS) assists students in their search for off-campus housing accommodations. OCSS provides listings of off-campus apartments and resources for students needing to find roommates, storage, sublease, transportation, and furniture rental information.

Off-Campus Student Services also provides UCF students living off-campus with information regarding a variety of on-campus programs and services. OCSS fosters a supportive environment for off-campus students by providing advocacy for resolving problems immediately or through campus referrals, and exploring other available resources for students. Students are encouraged to utilize the services offered by Off-Campus Student Services, and to become acquainted with the many benefits campus has to offer.

Office of Instructional Resources

Interim Director: Don Merritt

Classroom Building I, Room 203, (407) 823-2571
Web Address: http://www.oir.ucf.edu/

The Office of Instructional Resources (OIR) supports UCF administrators, faculty, and staff with multimedia design and production, digital media, webcasting, video production, audio production, photography, graphics, and a full range of multimedia classroom support services. OIR manages UCF's interactive video network, which includes seven origination rooms on the main campus and ten receive rooms at branch campus locations. OIR's facilities include the Digital Image Processing Lab (DIPL), located in the Research Pavilion in the Central Florida Research Park. In association with its community partners, DIPL offers UCF faculty access to state-of-the-art digital imaging technologies including digital image processing, digital document scanning, and CD-ROM production. OIR's Faculty Multimedia Center (CL1 202) provides multimedia production, image scanning, slide scanning, CD-ROM production and duplication, graphics for brochures and posters, and training resources for faculty using Macintosh and Windows personal computer systems. OIR's Interactive Video Classroom (CL1 320) is used for videoconferencing and ITV course origination. The room also provides faculty with an excellent location for training in ITV production and delivery skills. OIR also supports over 340 advanced multimedia classrooms and eight interactive video origination classrooms located throughout the campus and our regional campus locations.

The ITV network services several area campus sites, including the UCF Downtown Center, the branch campuses at Brevard and Daytona, and other off-campus instructional sites such as South Orlando, Palm Bay, Valencia Community College's west campus, and Lake Sumter Community College at Clermont. OIR also provides cable television delivery on the main campus, and ISDN and IP-based videoconference and services.

Office of Student Conduct

Associate Director: Dana Juntunen

FC 142, (407) 823-4638
Web Address: http://www.osc.sdes.ucf.edu/

The Office of Student Conduct addresses alleged violations of the Rules of Conduct contained within the student handbook, The Golden Rule. This office is also responsible for advising students of their rights during the Student Conduct Review Process, discipline certification, and student eligibility checks. The Office of Student Conduct annually publishes the student handbook, The Golden Rule, which contains more detailed information on student life. Copies may be obtained in FC 154, or may be viewed on the web at: www.goldenrule.sdes.ucf.edu.

Office of Student Rights and Responsibilities

Director: Patricia MacKown

FC 142, (407) 823-6960
Web Address: http://www.osrr.sdes.ucf.edu/

By offering a wide range of services designed to assist as well as educate students in resolving their disputes, the Office of Student Rights and Responsibilities (OSRR) combines Student Legal Services, Dispute Resolution Services, and the Office of Student Conduct. OSRR provides a forum that contributes to the individual growth and development of the student's knowledge of community responsibilities, due process, conflict resolution skills, and university student conduct rules. Our resources are more effectively used by combining and referring within the judicial knowledge base that exists within these three services.

Office of Student Financial Assistance

Executive Director: Mary H. McKinney
E-mail: finaid@mail.ucf.edu

MH 120, (407) 823-2827. For appointments, call (407) 823-5285
Web Address: http://finaid.ucf.edu/

The mission of the Office of Student Financial Assistance is to provide UCF students and the University Community comprehensive quality service by offering options for financial assistance and efficient delivery of aid. Financial aid counseling is available by appointment. Due to confidentiality, counseling by phone and e-mail is limited.  Student Financial Assistance, a unit of Strategy, Marketing, Communications and Admissions, is dedicated to the attainment of UCF’s mission and goals. For more detailed information, visit the website at: http://finaid.ucf.edu/.

Office of Student Involvement

Director: Kerry P. Welch, PhD

SU 208, (407) 823-6471
Web Address: http://www.getinvolveducf.com/

The Office of Student Involvement provides programs, resources, and services that enhance student life at the university. The office oversees registration and management of more than 350 student organizations (academic/preprofessional and honorary, sports clubs, military, religious, special interests, minority/international, and service groups) and advises the Campus Activities Board (CAB), Fraternity and Sorority Life, Homecoming, Knights of the RoundTable (KoRT), Late Knights, Multicultural Student Center (MSC), Student Government Association (SGA), and Volunteer UCF (VUCF).

Recreation and Wellness Center

Director: Jim Wilkening

RWC, (407) 823-2408
Web Address: http://rec.ucf.edu/

The Recreation and Wellness Center (RWC) offers cardiovascular training equipment, weight training equipment, group exercise rooms, basketball courts, an indoor track, sand volleyball courts, a swimming pool, and a climbing wall. The UCF Campus Wellness Center, also housed with RWC, sponsors a wide variety of health-related classes, lessons, and programs throughout the year. Playing fields and tennis courts adjacent to the center are available to students when not in use for scheduled events. The Recreation and Wellness Center is open to all students with a valid UCF ID. Memberships are available for non-students. The RWC staff also operates the Lake Claire recreation area, which is located just north of Greek Row. Lake Claire offers picnic facilities, watercraft, and a nature trail.

Registrar's Office

University Registrar: Brian Boyd

MH 161, (407) 823-3100; E-mail: registrar@mail.ucf.edu
Web Address: http://registrar.ucf.edu/

The Registrar's Office, with a commitment to quality service and leading edge technology, provides timely and accurate enrollment information and access for students, colleges and departments, effectively meets student administrative needs, ensures complete records management from registration through graduation and archived data stores. The office maintains the integrity of student permanent academic records and coordinates and enforces University policies and procedures campus-wide through cooperation, communication, and leadership. In addition, the Registrar’s Office is responsible for management and publication of course offerings, the Undergraduate Catalog, online Web Enrollment Guide, the efficient utilization of classroom resources, readmissions, SUS transient students, residency reclassifications, student veteran services, and Commencements.

Rosen College of Hospitality Management Campus Life

Director: Tony Perry

Rosen College of Hospitality Management, Suite 201L, (407) 903-8072
Web Address: http://www.hospitality.ucf.edu/campuslife

Rosen College of Hospitality Management Campus Life office provides student services at the area campuses including undergraduate and graduate advising, student financial assistance, co-op planning and placement, career services, student club and organization support, student counseling, student disability services, off-campus student housing information, student activities programming guidance and support, and UCF Golden Rule interpretation.

Student Disability Services

Director: Pamela Rea

FC 132, (407) 823-2371
Web Address: http://www.sds.ucf.edu/

The Office of Student Disability Services provides information and individualized services consistent with the student's documented disability. Such services may include, but are not limited to, orientation to campus facilities and services, assistance with classroom accommodations, assistance with course registration, disabled parking decals, counseling, and referral to campus and community services for students with disabilities.

To be eligible for disability-related services, individuals must have a documented disability as defined by federal and state laws. Services are available to students whose disabilities include, but are not limited to, hearing impairment, manual dexterity impairment, mobility impairment, specific learning disability (such as dyslexia), speech impairment, visual impairment, or other disabilities requiring administrative or academic accommodations. Individuals seeking services are required to provide documenta­tion from an appropriate health care provider or professional.

If a student needs special admission consideration based on a disability, the student should answer this question on the Application for Admission form and send the requested appropriate documentation to the Admissions Office. Students who have a disability that may require special assistance are requested to voluntarily contact the Office of Student Disability Services. All information is confidential and will be used only to assist the student. Information and assistance are available for faculty members working with students with disabilities. A Telecommunication Device for the Deaf (TDD)/Text Telephone (TTY) is available for hearing-impaired or speech-impaired persons with TDDs/TTYs to contact the university. Call (407) 823-2116, for TDD/TTY phone calls only.

Student Government Association

OSI/SGA Advisers: Director Kerry Welch; Assistant Director Christa Coffey

SU 214, (407) 823-2191
Web Address: http://www.ucfsga.com/

The Student Government Association's (SGA) purpose is to represent student views on issues affecting UCF and to promote progressive changes that improve campus life. In advocating better communication and understanding among the UCF family, SGA also provides numerous services which impact student life. These services currently include computer labs, discount tickets to movie theaters and theme parks, free local calling on campus telephones, funding for legal services, recreational services and Campus Activities Board programming. Money allocated by the Student Government Association for these services comes from activity and service fees which students pay during registration. Additionally, UCF clubs and organizations may receive funding for events, projects and travel to conventions. SGA coordinates its efforts with the Florida Student Association in lobbying for students' rights on local, state and national government levels.

Student Legal Services

Director: Patricia MacKown

FC 142, (407) 823-2538
Web Address: http://www.stulegal.sdes.ucf.edu/

Student Legal Services provides students with advice and consultation including court representation in selected areas of law such as landlord/tenant, consumer, simple wills, traffic, and criminal. Each eligible student (an undergraduate or graduate student currently enrolled at UCF) is entitled to consult with a Program Attorney about any legal matter not excluded by program guidelines free of charge. Students in need of legal services should contact Student Legal Services. This service is by appointment only, and no legal advice is given over the phone.

Student Union

Director: Suzanne Halpin

SU 312, (407) 823-2117
Web Address: http://www.ucfsu.com/

The Student Union is the meeting place on campus and provides the campus community with a variety of meeting places, offices, programs, and services. The Union is home to a great variety of restaurants including Joffrey's Coffee and Tea Company, Smoothie King, Subway, Burger King, Asian Chao, Corner Cafe, Sbarro, Qdoba Mexican Grill, Pollo Pollo, Mrs. Field's Bakery, Pretzel Time, and Wackadoo's Grub and Brew. Retail stores include Greek Unique, Kaplan Test Services, Knightstop Convenience Store, College Optical Express, and the UCF Computer Store. Other services in the Union are the SGA Ticket Center and Computer Lab, U.S. Postal Center, and ATMs from SunTrust, Bank of America, and the UCF Federal Credit Union.

Transit Services

Web Address: http://parking.ucf.edu/Transit.html

Through joint efforts of UCF and LYNX, UCF students, faculty, and staff have a number of transit options. Three bus routes serve UCF from Oviedo, Downtown Orlando, and Valencia Community College East campus. Through the use of these routes, commuters can connect to most anywhere in Greater Orlando. These buses normally operate at 30 to 60 minute intervals. The cost to ride LYNX is $1.50 per ride. Special passes are available at discounted rates. Route maps may be obtained at the Millican Hall Information kiosk or by calling LYNX at (407) 841-8240.

The Student Transportation Shuttle Service provides intracampus transit for student resident communities, as well as throughout the Research Park area. This service consists of fixed routes operating on 15-minute intervals. All students, faculty, and staff are eligible to ride the shuttle at no per-trip cost. Route maps may be obtained through the Parking Services website.

UCF Alumni Association

Director: Thomas Messina

Fairwinds Alumni Center, (407) UCF-ALUM
Web Address: http://www.ucfalumni.com/

The University of Central Florida Alumni Association is a community. It's a group of people that have a UCF experience, who care about the university and who want to stay connected to it. The Association was developed to maintain awareness and support of the university by our alumni. Membership is open to all alumni and friends of the university. For more information, visit the website.

UCF Bookstore

General Manager: Denise Berrios

John T. Washington Center (407) 823-2665
Web Address: http://ucf.bncollege.com

The UCF Bookstore is operated under a contractual agreement with Barnes and Noble. The Bookstore is located in the John T. Washington Center and is open to the public. In addition to textbooks and school supplies, this facility offers a complete line of UCF insignia clothing and gift items, as well as a full service Starbucks cafe. For more information visit the website.

UCF Health Services

Director: J. Robert Wirag

SHC, (407) 823-2701
Web Address: http://www.hs.sdes.ucf.edu/

Recognizing the importance of lifestyle in health and the prevention of disease, Health Services combines quality care for illness and accidents with an aggressive health education and lifestyle enhancement program. A Student Wellness Advocate Team (SWAT) enhances the health promotion efforts of the Wellness Center.

The Health Center is staffed by physicians, advanced registered nurse practitioners, physician assistants, registered nurses, pharmacists, and a full complement of other medical support personnel. Full referral service to Orlando area specialists is established.

Each health fee paying student is entitled to the benefits provided through Health Services and outlined in printed material available in the Health Center. Most office consultations and programs are provided without additional costs. Laboratory tests, X-rays, medications, and some supplies require additional but significantly reduced payments which may be made with cash, credit card, personal check, or charged to the student's account.

UCF Public Safety and Police Department

Chief: Richard Beary

Police Department, Bldg 49 (407) 823-5555
Web Address: http://police.ucf.edu

The UCF Police Department is a full-service law enforcement agency. The Patrol Division consists of police officers providing police services twenty-four hours a day, seven days a week. The officers patrol the campus on foot, marked patrol cars, canine units and on marked motorcycles. They are supplemented by additional police officers patrolling on mountain bikes and motorcycles.

The Investigations Unit consists of detectives that investigate all unsolved criminal cases. The Crime Prevention Unit presents Crime Prevention seminars for property protection and personal safety of the community. The Community-Oriented Policing program (COP) consists of five officers assigned to the UCF Housing areas. These officers work closely with the residents and housing staff in a "partnership" to reduce crimes in these areas. The Student Escort Patrol Service (SEPS) is an evening escort service for all individuals on campus. The Victim Services Unit helps victims with emotional support and practical assistance, informational and referrals, and also provides educational services. Parking Services has the responsibility of maintaining all parking facilities on the UCF campus, selling parking decals, and enforcing parking regulations.

University Libraries

Director: Barry B. Baker
Associate Director for Administrative Services: Frank R. Allen,
Associate Director for Public Services: Margaret K. Scharf

Librarians: Michael Arthur, Barbara J. Alderman, Buenaventura B. Basco, Penny M. Beile, Corinne Bishop, Tim Bottorff, Dee Bozeman, Lyn S. Case, Linda K. Colding, Eda M. Correa, Lee Dotson, J. Richard Gause, Jr., Richard H. Harrison II, Carole S. Hinshaw, Athena R. Hoeppner, Selma K. Jaskowski, Aysegul Kapucu, Elizabeth E. Killingsworth, Marcus D. Kilman, Cynthia M. Kisby, Jason Martin, Harold D. Mendelsohn, Laila Miletic-Vejzoric, Kimberly K. Montgomery, Renee Cole Montgomery, Rachel Mulvihill, Jeanne M. Piascik, Meredith C. Semones, Kristine Shrauger, Peter Spyers-Duran II, Terrie K. Sypolt, Andrew Todd, Ming Tong, John Venecek, Ying Zhang

LR 512, (407) 823-2564
Web Address: http://library.ucf.edu/

The main University Library has a collection of more than 1.8 million volumes, including 17,000 serial subscriptions. In addition to bound volumes, the library owns approximately 3 million microforms and 45,000 media titles. UCF is a partial depository for both United States and Florida government publications and is a U.S patent depository. The library is open approximately 105 hours per week including evenings and weekends. Current hours are available on the website: http://library.ucf.edu/administration/hours/ or by calling (407) 823-2564.

More than 250 computer workstations are available for public use on all floors of the University Library. There are also 70 laptops and 10 notebooks with wireless cards that can be checked out for use anywhere in the library building. Patrons who have laptops with wireless cards can also bring their own computers and connect to the library's electronic resources and the Internet from anywhere in the building. The library also has two classrooms outfitted with 41 computer workstations for hands-on instruction in the use of electronic resources.

The library's web-based catalog, ALEPH, can be accessed from any computer with internet connection. The Libraries also provideds access to hundreds of electronic databases, the catalogs of othr Florida university system libraries, and the community college system libraries. For help and advice in the use of the library and its materials, the Reference Desk is open during most library hours. Librarians are on duty to assist in the use of the online catalog, electronic reerence sources, and other library collections. Assistance is also available through the Ask a Librarian service, by telephone at (407) 823-2562, e-mail, chat or instant message. Visit us at http://library.ucf.edu/ASK/.

The Interlibrary Loan and Document Delivery Services Department (ILL) assists students in obtaining materials not owned by the library. Most book loans and photocopied materials can be acquired free of charge within two weeks. Request forms are available on the ILL website at http://library.ucf.edu/ill or at the ILL Office (Room 221). For more information, call (407) 823-2383 during office hours, or visit the ILL website.

Special services are provided for people with disabilities. By using the library catalog, students can determine the availability of books they need and telephone the library to request that books be retrieved from the shelves and brought to them at the circulation desk. A Kurzweil reading machine is available in the library for people with visual impairments; students may arrange for instruction in its use. The library also has a large screen monitor with Jaws/Zoom Text software. For more information refer to the following web page: http://library.ucf.edu/Services/DisabilityServices.asp. Through the cooperation of the university's Office of Student Disability Services and the Florida Bureau of Blind Services, the library staff will aid disabled students in obtaining special equipment they may need to use library resources.

There are two branch campus libraries: The Curriculum Materials Center and The Universal Orlando Foundation Library. The Curriculum Materials Center (CMC), a unit of the University Library, is located in the Education Building. The CMC provides representative K-12 curriculum materials for preview, review, analysis, and circulation. The facility serves primarily the students and faculty of the College of Education, however, it is open to all campus faculty, staff, and students. For more information on this center, see the CMC website at http://library.ucf.edu/CMC or call (407) 823-2791. The Universal Orlando Foundation Library is located on the Rosen College of Hospitality Management Campus. The library serves the research needs and interests of the Rosen College’s students, staff, and faculty, and serves as an information resource center for the hospitality industry in Central Florida.

Additional library collections are available at some of the Regional Campus Libraries: Brevard Community College-University of Central Florida Joint Use Library in Cocoa and Palm Bay, Central Florida Community College-University of Central Florida Joint Use Library in Daytona, Daytona State College-University of Central Florida Joint Use Library in Daytona Beach , Lake-Sumter Community College-University of Central Florida Joint Use Library at South Lake, Seminole State College-University of Central Florida Joint Use Library at Sanford/Lake Mary, and Valencia-University of Central Florida Libraries at Osceola and West Orlando. The university works with the local community and state colleges to provide complete information services, including materials processing and checkout. Courier and intercampus loan services make the main library's collections available to UCF students at all area campus sites. For more information, see the website at http://library.ucf.edu/BranchCampuses/Locations.

University Ombuds Office

Ombuds Officer: Victoria Brown

Millican Hall 247, (407) 823-6440
Web Address: http://www.ombuds.ucf.edu

The Ombuds Office is an informal, impartial, independent and confidential resource for all members of the university community. It is not an office of notice of wrongdoing and cannot participate in any formal grievance or appeal process. The Office provides assistance and advice regarding concerns related to the University. These services are available to every member of the University community: students, staff, faculty, and others. Any type of concern may be brought to the attention of this office: academic, financial, housing, consumer, work-related, or personal. The University Ombuds Officer is a neutral facilitator and will listen to concerns, help individuals explore options, offer suggestions and advice, and assist in the resolution of the concern. Referral and direction to appropriate individuals and offices, and clarification of University policies and procedures are services of the office. All proceedings in individual cases will be held confidential by the Ombuds Officer unless otherwise authorized by the complainant, or otherwise required by applicable law, including without limitation, Chapter 119, Florida Statutes. The University Ombuds Office is located in Millican Hall, Suite 243, room 247. Appointments may be made by calling 407-823-6440. The Ombuds Officer is bilingual in Spanish.

University Writing Center

UWC Coordinator: Kim Murray, PhD

MOD 8-608; (407) 823-2197
Web Address: http://www.uwc.cah.ucf.edu/

The University Writing Center (UWC) offers a valuable free resource for graduate students looking for assistance with their writing. Trained graduate consultants at the UWC assist writers with papers from a variety of disciplines and genres, including term papers, conference proposals, annotated bibliographies, grant proposals resumes, and GTA application essays. They also work with writers through the entire thesis and dissertation process, providing feedback on planning, research, drafting, and revising. Graduate writers working on longer projects can make a series of appointments to get regular feedback from the same consultant.

In addition, the Resource Pages on the UWC website offer graduate writing resources, information, and links. Under the “Handouts” section, graduate students can find helpful advice on documentation styles, grammar, and writing personal statements. Suggestions about writing theses, dissertations, and grant proposals are also available under the “Graduate Writing” link.

To work with a UWC consultant, students can make an appointment either by clicking the TutorTrac Logo on our website or calling (407) 823-2197. Writers should bring any notes or drafts, a copy of the assignment (if any), and any relevant textbook or handbook. We also provide a convenient, friendly environment in which to compose, revise, and edit. A library of handbooks, dictionaries, rhetorics, and style books is available for use within the University Writing Center.

Veterans Services

Assistant University Registrar: James Middlekauff

MH 161, (407) 823-2707
Web Address: http://www.va.ucf.edu/

Veteran Services serves all veteran students and eligible dependents who are using VA educational benefits to further their education. The office provides information concerning entitlements, filing claims to the Department of Veterans Affairs (DVA), certifying enrollment at the University, and deferring tuition and fee payments. The office also provides related counseling for personal and academic concerns and referral to various community agencies. Veterans and eligible dependents must be certified through Veteran Services each term to receive VA educational benefits. The office monitors the academic progress of all those receiving VA educational benefits. All veterans and eligible dependents are urged to consult Veteran Services early in the UCF admissions process.

Students eligible for VA educational benefits must certify each term with Veteran Services after they enroll for classes. To maintain eligibility for VA education benefits, students must adhere to the policies and procedures VA educational benefits. A copy of the Student Veteran Handbook can be obtained on the GI Bill website.

UCF, being a member of SOC (Service Members Opportunity College) provides credit for military training and education. Credit is awarded for regionally accredited schools and courses only. Transfer credit is not awarded for experience, military skills level and/or special certifications. Transfer credit is awarded per the recommendations of the American Council on Education (ACE) Guide, based upon courses and/or training listed on the DD Form 214, SMARTS, ARTS, or other official military record. U.S. Air Force veterans must coordinate with the Community College of the Air Force to provide official CCAF transcripts to the Undergraduate Admissions Office.

Students eligible for VA educational benefits may also be eligible for a VA deferral of tuition and fees. The VA Deferment due date is contained in the Academic Calendar. Students are eleigble for the deferment if certified during the first week of classes or earlier.

To continue to be able to receive VA educational benefits, students must maintain satisfactory academic progress and conduct. Accordingly benefits will be terminated for individuals who are disqualified, excluded, suspended, or expelled from the University. If reinstated by the University following disqualification, exclusion, suspension, or expulsion, the veteran or eligible dependent must contact Veterans Services to have their VA educational benefits reactivated.

Individuals placed on academic probation will continue to receive benefits as long as he or she earns a 2.0 or higher GPA each term. For students who fail to maintain satisfactory academic progress, benefits will be terminated once the required credit hours of course work for the program of study are completed, regardless of the GPA or eligibility for graduation.


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